- You may return a product purchased online or over the phone within 30 days of purchase for exchange or refund in the form of original payment (less shipping charges) by requesting a Return Material Authorization Number (RMA#).
- Instruments must be unused and in their original package.
- To receive return authorization number and to insure proper credit, you must call us and request your RMA number. When requesting an RMA#, it will be necessary to provide:
- Our product number
- Invoice number
- The reason for the return
- For your protection and to ensure prompt delivery, we recommend that you send your return via insured parcel post. We're sorry; return shipping fees are not reimbursable.