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Return Policy

  • You may return a product purchased online or over the phone within 30 days of purchase for exchange or refund in the form of original payment (less shipping charges) by requesting a Return Material Authorization Number (RMA#). 
  • Instruments must be unused and in their original package.
  • To receive return authorization number and to insure proper credit, you must call us and request your RMA number. When requesting an RMA#, it will be necessary to provide:
    1. Our product number
    2. Invoice number
    3. The reason for the return 
  • For your protection and to ensure prompt delivery, we recommend that you send your return via insured parcel post. We're sorry; return shipping fees are not reimbursable.